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Marcelle Bridi
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Article
Last Month
Why Clients Might Not Receive WhatsApp Messages from ExpertConnect
Published June 25th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Why Is My Client Not Receiving WhatsApp Messages I've Sent? When a customer receives a WhatsApp message from your team for the first time, they are prompted to either Accept or Decline the conversation. If
Dealership Support View
Published May 1st, 2026 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. The Dealership Support View provides dealership leaders with a centralized view of all support tickets created by their dealership with Deere Internal Teams that use ExpertConnect as their ticketing system.
How to Update the Communication Team in a ticket
Published May 4th, 2026 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. When reassigning a ticket, users may be prompted to keep, change, or clear the ticket’s communication team depending on whether the current owner team, the current communication team, and the destination te
How to Create a Ticket with a Team on ExpertConnect
Published March 17th, 2026 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Overview This article explains how to create a ticket with a Team on ExpertConnect. Before you can submit a ticket to a team, the team must first be added to your Contact List. Important: When you open a ti
Enable WhatsApp in ExpertConnect
Published April 28th, 2026 by Marcelle Bridi
Meta Tech Provider Program (TPP) This guide explains how to enable WhatsApp messaging in ExpertConnect using Meta’s Tech Provider Program (TPP). WhatsApp TPP onboarding connects ExpertConnect (tech provider), Twilio (business solution provider), and Meta (Facebook). Because the setup includes multiple services, platforms, and verification steps, we
New Login Experience for ExpertConnect: Now Using John Deere Okta
Published June 26th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. We’ve recently upgraded the login process for ExpertConnect to enhance security and streamline access across John Deere platforms. You’ll now log in using Okta, which connects ExpertConnect to your John Dee
Understanding the 'Email Already in Use' Message
Published July 7th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. If you've ever seen the "Email Already in Use" message and wondered why you can't just fix it yourself—you're not alone. In this quick video, we explain exactly what's going on behind the scenes and why rea
Changing Your Team Number
Published June 16th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. You can update your Team Number at any time after a team was created. To do this, go to Call Settings and choose either Edit or Bring Your Own Number. If you select Edit, your current Team Number will be re
ExpertConnect and Service Center Integration
Published July 7th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Audience: Admins & Primary Users Status: ✅ Enabled by default Recommendation: We recommend leaving this integration enabled. 🔍 What This Integration Does This integration enables ExpertConnect tickets t
Using Headsets and Bluetooth on iOS Devices
Published February 23rd, 2026 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Overview ExpertConnect supports a wide range of audio devices during internet‑based voice calls on iOS, including wired headsets, Bluetooth accessories, and Apple CarPlay. The app follows Apple‑recommended
How to Use the "Search Resolution" Feature
Published July 10th, 2025 by Marcelle Bridi
⚠️ This article has moved This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content. Overview John Deere's Service AI Assistant is now integrated into ExpertConnect, bringing powerful diagnostic capabilities to the customer support process. This feature helps advisors resolve customer issue
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