Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Marcelle Bridi
englerbridimarcelle@johndeere.com
18
Article
Last Month
Understanding the 'Email Already in Use' Message
Published July 7th, 2025 by Marcelle Bridi
If you've ever seen the "Email Already in Use" message and wondered why you can't just fix it yourself—you're not alone. In this quick video, we explain exactly what's going on behind the scenes and why reaching out to us is the fastest way to get you back on track. Your browser does not support HTML5 video. 📩 Still have questions? Feel free to em
New Login Experience for ExpertConnect: Now Using John Deere Okta
Published June 26th, 2025 by Marcelle Bridi
We’ve recently upgraded the login process for ExpertConnect to enhance security and streamline access across John Deere platforms. You’ll now log in using Okta, which connects ExpertConnect to your John Deere credentials—either your XID, a JohnDeere.com account (such as one used for Operations Center), or RACF ID. Managers can assist users during th
ExpertConnect and Service Center Integration
Published July 7th, 2025 by Marcelle Bridi
Audience: Admins & Primary Users Status: ✅ Enabled by default Recommendation: We recommend leaving this integration enabled. 🔍 What This Integration Does This integration enables ExpertConnect tickets to be shown directly in Service Center. It bridges the gap between customer-facing interactions and backend service workflows, allowing for a more
Changing Your Team Number
Published June 16th, 2025 by Marcelle Bridi
You can update your Team Number at any time after a team was created. To do this, go to Call Settings and choose either Edit or Bring Your Own Number. If you select Edit, your current Team Number will be released. You’ll then be able to choose a new number from the list of available options. Make sure to confirm your selection to complete the update
How to Use the "Suggest a Resolution" Feature
Published July 10th, 2025 by Marcelle Bridi
Overview John Deere's Service AI Assistant is now integrated into ExpertConnect, bringing powerful diagnostic capabilities to the customer support process. This feature helps advisors resolve customer issues faster and more accurately by leveraging AI-generated suggestions based on machine data, service history, and technical documentation. ⚙️Note:
Why Clients Might Not Receive WhatsApp Messages from ExpertConnect
Published June 25th, 2025 by Marcelle Bridi
Why Is My Client Not Receiving WhatsApp Messages I've Sent? When a customer receives a WhatsApp message from your team for the first time, they are prompted to either Accept or Decline the conversation. If the customer does not respond or chooses to decline, they will not receive messages from your team until they choose to Accept. What Should I Do
Load More