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Audience: Admins & Primary Users
Status: ✅ Enabled by default
Recommendation: We recommend leaving this integration enabled.

🔍 What This Integration Does

This integration enables ExpertConnect tickets to be shown directly in Service Center. It bridges the gap between customer-facing interactions and backend service workflows, allowing for a more seamless support experience.

When enabled:

• Tickets created in ExpertConnect are visible and actionable in Service Center.
• Technical Communicators and Machine Monitoring Specialists can access ticket details without switching platforms.
• PINs in ExpertConnect link directly to machine data in Service Center.

🌟 Why It Matters

Keeping this integration enabled ensures:

• 🔄 Streamlined workflows between support and service teams.
• 🧭 Faster resolution by reducing context switching.
• 📈 Improved visibility into customer issues and machine diagnostics.
• 🤝 Better collaboration across roles and departments.

⚙️ Default Setting

This integration is enabled by default for all accounts with access to both ExpertConnect and Service Center.

You can find this setting under:
ADMIN > Integrations > Consent Based

We strongly recommend keeping this integration enabled to maintain full visibility and efficiency across support operations.