How to Create a Ticket with a Team on ExpertConnect
Written by Marcelle Bridi
Updated at July 23rd, 2026
Table of Contents
Overview
Important: When you open a ticket with another dealer or dealer team, the ticket will be created with you as the customer, not as the advisor on that ticket.
Prerequisite: Add the Team to Your Contact List
Steps
Creating a Ticket with the Team
What Happens If the Team Is Hidden?
How to Resolve This
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Summary
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