Web Directory
Written by Meghan Fisher
Updated at June 10th, 2026
Table of Contents
⚠️ This article has moved
This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content.
Just like our mobile app directory functionality, the web directory allows users to to add or remove public team contacts from their personalized view. Follow the steps below to learn more about how to navigate the web directory.
Only public teams will show in the directory. Please view this help article to understand team visibility settings.
If there are teams already listed in the directory, it's because you are a recognized contact with that team and have a history of tickets with them
Add a team to the web directory:
- Click on the Contacts page.
- Select Teams
- Search for team or organization name
- Click the plus sign to add team to directory
Remove a team from the web directory:
- Click on the Contacts page.
- Select Teams
- Click the minus icon on right of the company name and confirm that you want to remove the team.
