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Basic Ticket Functionality
- Create A New Ticket
- Customer Ticket History
- Tracking Time in ExpertConnect
- Viewing & Editing Tickets on the Web Dashboard
- Ticket Tags
- Private Notes & Attachments Within a Ticket
- How to Watch a Ticket
- Merge Tickets
- Share a Ticket with Others via Share Ticket URL
- Live Call Transfer
- Attaching Media to a Ticket (photo, video, pdf)
- Approvals
- Request a Photo/Video from your Customer
- Live Video Calling
- Automated Note-Taking in ExpertConnect
- Job Codes
- Closing & Archiving Tickets
- Ticket Priority
- Global Ticket Search
- Why Clients Might Not Receive WhatsApp Messages from ExpertConnect
- How to Update the Communication Team in a ticket
Advanced Ticket Functionality
- CCMS Integration
- EmailHub in ExpertConnect
- Convert Tickets to Draft Work Orders in Service Delivery
- Remote Display Access (RDA) in ExpertConnect
- Requesting Mobile Payments from Customers
- Pay with John Deere Financial Multi-Use Account
- JDLink Integration
- Troubleshoot Finding JD Link Customer Organization in ExpertConnect
- Sending Automated Work Order Status Messages
- Call Recording & Transcripts
- Dealership Support View