VoiceHub™ takes your call center mobile without the need for expensive hardware or IT support. Easily adjust your ring schedule and team members, record a custom greeting, and share your new hotline number with your customers all within the ExpertConnect Web Dashboard.

VoiceHub Basics

1. Voicehub numbers are tied to teams within your organization. Visit this article to learn how to Create & Manage Teams in your company's account. 
2. Set a Ring Schedule for your Voicehub number to determine when team members are available to answer VoiceHub calls.
3. If desired, create a customized Call Tree to direct customers to the right Advisor/s based on their needs.
4. Create and Upload Custom Recordings, these can be used for phone support scenarios specific to your dealership. 
5. Share QR Codes with customers, giving them a simple way to connect with your team. 
6. At a team-level certain numbers that are believed to be spam can be blocked by inputting the certain number or area code the team wishes to block.
7. Managers and Admins can create routing rules specific to the team VoiceHub number. 

VoiceHub Settings

1. Enable the Ring Last Advisor logic if you would like to automatically route call from customers to the advisor that is assigned to their open ticket. 
2. Toggled on, Create a Ticket for Missed calls will track any customer communication within a ticket, even if your customer doesn't leave a voicemail or complete connection with an advisor. 

   If there is an open ticket from the last 7 days on the dashboard, the missed call will be logged inside that ticket.

    
3. Silencing Notifications on net new tickets will stop notifications for Advisors on the team that are not on an active ring schedule.
4. Silencing Calls will immediately silence an incoming call for an Advisor on the team for 120 seconds after completing a call with another customer. 
5. If left off, Assign Transferred Calls to Advisor's Default Team will allow for transferred calls to stay with the team the customer originally contacted, rather than assigning to the Advisor's default team. 
6. Ring time is the amount of time the customer will ring the team. For example: if the ring time is 30 seconds, it will ring the primary advisors for 30 seconds, rollover to the secondary advisor slot and also ring for another 30 seconds before going to voicemail. 
7. Under Dial Tone options you can select the dial tone that your customer will hear when calling your VoiceHub number.