Many dealerships already have customer-facing phone numbers they’d like to continue using within ExpertConnect. This article explains how Hosted SMS and Verified Caller ID can help you do just that—while maintaining a seamless customer experience.

What is Hosted SMS?

Hosted SMS allows your dealership to use an existing phone number (often a landline) for texting within ExpertConnect. When enabled: 

• Your landline phone numbers remain managed through your legacy phone system. 
• Customers can text your landline number and messages will automatically forward into ExpertConnect. 
• Your ExpertConnect team number is masked by your dealership's legacy number for outbound messages.

What is Verified Caller ID?

Verified Caller ID allows your employees to make outbound calls from ExpertConnect while displaying your dealership's existing phone number (often a landline). 

• Your landline phone numbers remain managed through your legacy phone system. 
• Your ExpertConnect team number is masked by your dealership's legacy number for outbound phone calls. 
• Inbound calls will not automatically route into ExpertConnect. Your IT team is responsible for forwarding those calls to your ExpertConnect number. 

Benefits of Hosted SMS & Verified Caller ID

• Retain your legacy phone numbers and continue managing them through your existing phone system. 
• No need to port your numbers - setup is simpler and faster. 
• Maintain control of inbound call forwarding into ExpertConnect. 
• Avoid promoting new phone numbers - customers continue using the number they already know. 

Setup Requirements:

To begin the process, you'll need: 

1. An authorized user who can sign an electronic Letter of Authorization (LOA).
2. An employee available to answer a verification call and enter a one-time passcode (OTP).

Ready to Get Started?   

Fill out this form to check if your number can be enabled for hosted SMS and/or verified caller ID. We will follow to begin the setup process.