Troubleshooting DNS Resolution Error
Written by Madelyn Johnson
Updated at May 28th, 2026
Table of Contents
⚠️ This article has moved
This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content.
DNS Resolution Error
If you are having issues making and receiving calls through ExpertConnect and see “DNS Resolution Error” towards the bottom of your screen, it is caused by iCloud Private Relay, an iCloud+ setting.
Follow these steps to disable the setting and allow ExpertConnect to complete calls through your phone.
- Open Settings: Tap on the Settings app on your iPhone.
- Access Your Apple Account: Tap on your name at the top of the screen.
- Go to iCloud: Select iCloud from the list.
- Select Private Relay: Scroll down and tap on Private Relay under the iCloud+ features.
- Turn Off Private Relay: Toggle the switch to turn off Private Relay.
If you have turned off the iCloud Private Relay setting and are still experiencing issues, please open a help ticket with ExpertConnect Support.