Accessing ExpertConnect

ExpertConnect has both a mobile application and web dashboard. Read below to learn more about login options for each.

Web Dashboard

1. Go to https://app.ExpertConnect.deere.com.
2. If you don't have an account:
   1. Dealer users - contact your account admin to receive an invite to your dealer's account.
      1. If you already have a free client account, your dealership can still send you an invite. 
   2. Free client users - Click Sign Up and complete the registration process.
3. If you already have an account, or have been invited by your company, click Login.
4. Login with your XID or John Deere ID. 

Mobile Application

1. Download the John Deere ExpertConnect app from the iOS App Store or Google Play Store.
   1. Dealer users - choose the “login with John Deere” option and sign in using your XID. 
   2. Free client users - choose the “get started” option and type in your mobile phone number. If you don't have an account, you will go through a registration process. If you already have an account, you will be able to sign in. 

ExpertConnect Login Options

ExpertConnect currently has three login options: John Deere ID, mobile number, or email address. ExpertConnect now requires all users to login using John Deere credentials to provide a more seamless and integrated experience with John Deere's digital tools. Please read below to learn how to set-up your login. 

Login with John Deere ID

The preferred way to login to ExpertConnect is via your John Deere ID. In order to login with John Deere, it is first required that you add your John Deere ID to your User Profile. 

If you do not have a John Deere account, please create an account and add your ID to your profile after creation. 

• XID for dealers
• RACF ID for John Deere employees
• Operations Center email for customer / third party accounts

If you have not yet added your John Deere ID to your User Profile, you will not be able to login to ExpertConnect with John Deere credentials. You will receive this error message and need to first login via phone or email code, then set-up your User Profile. 

Login with Mobile Phone Number

1. Type in your mobile phone number
2. Click Send Code button
3. Check your SMS / WhatsApp messages for the login code
4. Type in the code and click Verify Code

Login with Email Address

1. Click Sign in with Email
2. Click Send Code button 
3. Check your email for the login code
4. Type in the code and click Verify Code

Login Tips

• If you are having trouble logging in to the web dashboard, please use the Google Chrome browser to access ExpertConnect. Google Chrome will provide you with the best experience. Also, it is important to make sure you get your 4-digit code texted to your mobile device.
• Make sure your email is verified within your User Profile. Once verified, you can sign in through email as well.