Live Call Transfer
Written by TJ Salyars
Updated at June 10th, 2026
Table of Contents
This article is now maintained here. Please refer to this and the ExpertConnect Knowledge Base for the latest content.
Advisors have the ability to live transfer a VoiceHub call to another advisor or team in their organization using the ExpertConnect app. Once the initial advisor clicks Transfer, the caller will start ringing through to the new advisor and the initial advisor will hang up.
The ExpertConnect ticket will be re-assigned to the advisor or team the call was transferred to. If the new advisor does not answer, the caller can leave a voicemail which will attach in the ticket.
Calls can only be transferred on the mobile app when internet calling is enabled.
If a ticket is transferred to an advisor, the ticket will still be assigned to the team the ticket is created with unless Assign Transferred Calls to Advisor's Default Team is enabled in the initial team receiving the call team's Voicehub Settings.
Transfer on mobile
Transfer on web
